Complaints Process

As a business we take complaints seriously. West Oxfordshire Motor Auction ltd [The company, is a member of the Retail Motor Industry Federation] and is bound by the guidance of the Motor Industry Code of Practice and all Statutory Rights will be observed. You should complain to us if you have experienced:

• mistakes or poor service
• unreasonable delay or failure to take action
• unprofessional behaviour or conduct of our staff

You can complain by phone, letter or email to:

West Oxfordshire Motor Auction Ltd
Bromag Industrial Estate
Old A40 Road
Witney
Oxfordshire
OX29 0SR

Email: kenh@woma.co.uk
Telephone: 01993 774413

Your complaint needs to be made within 1 month of the incident you are complaining about.

We will respond to your complaint within 30 days.

If you are not happy with our response you can then ask us to review it.  
Any review will be carried out by an independent manager who will review your complaint. You need to ask for this within 21 days of our response to you.

If you’re still not happy after our review, you can refer your complaint to an independent dispute resolution service, as declared below:

The National Conciliation Service
2-3 Allerton Road
Rugby
CV23 0PA

Email: http://www.nationalconciliationservice.co.uk/
Telephone: 01788 538317